Funraise named Best Customer Support by technology experts

March 30, 2021
4 minutes

An industry-leading digital fundraising platform, Funraise is now leading the nonprofit technology industry in customer support, according to Software Advice and Funraise users.

Funraise awarded Best Customer Support in multiple categories

Offering the nonprofit industry's most user-friendly, most secure technology, including features like peer-to-peer, events and ticketing, a nonprofit CRM, intelligent reporting, and more—with a free tier that allows nonprofits to get started on their own terms—Funraise boasts world-class nonprofit tools to fit any nonprofit.

The service is world-class, too, according to Funraise's nonprofit customers and technology researcher Software Advice. With 95% of feedback giving Funraise rave reviews, Software Advice awarded the nonprofit technology innovators one of their highest honors: Best Customer Support in the Customer Engagement Platform, CRM, and Nonprofit Software categories. Funraise's Customer Success Director, Angelina Pavone, says,

“Every organization that uses Funraise is passionate about changing the world—our expert Customer Success team works hard to ensure that their impact is maximized every step of the way.”
Software Advice Customer Support for Non-Profit Nov-20 Software Advice Recommended for Non-Profit Nov-20 Software Advice Frontrunners for Fundraising Feb-21 Capterra Top 20 for Nonprofit Nov-20

The secret to success: a strong, dedicated team

Angelina goes on to explain that the secret to great customer support is the people. With a diverse team of Success Managers, Representatives, and Technical Support personnel, it's imperative that each team member be as passionate and knowledgeable about the nonprofit space as Funraise customers are. Funraise's Customer Success team models this, bringing an abundance of prior nonprofit experience and expertise to the company.

Fern Echevarria, Development Manager at Code2040, praised Funraise's Customer Success team, explaining,

“The support network and personal Funraise Customer Success Manager assigned to your organization make all the difference. Knowing there is someone to help you answer even the most basic questions and offer endless support has been game-changing.”

Having a true ally in your corner makes a difference that few organizations recognize until they have genuine, expert support. From time saved to nonprofit trends; from best practices to networking; from creative solutions to next-level communications, Funraise's Customer Success team bridges today's technology with nonprofits investing in their own impact.

Funraise is a nonprofit-first online fundraising platform combining an unparalleled fundraising infrastructure with best-in-class CRM tools. Built by former nonprofit staffers for future nonprofit staffers, Funraise's platform was developed with an inherent understanding of what nonprofits actually need to succeed.

Customer Support constitute the subjective opinions of individual end-user reviews, ratings and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.

Recommended constitute the subjective opinions of individual end-user reviews, ratings and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.

Frontrunners constitute the subjective opinions of individual end-user reviews, ratings and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.Top 20 constitute the subjective opinions of individual end-user reviews, ratings and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Capterra or its affiliates.

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